Delivery Information

Last updated: 29 September 2026

How your Aquazar order is processed, shipped and delivered.

Short version: we deliver across Bangladesh by courier. The delivery charge for your area is shown at checkout before you pay.

1. Where we deliver

We deliver to addresses across Bangladesh. You choose your district, thana and locality when you check out, so please give a full and accurate address and a phone number the courier can reach.

2. Delivery charges

Delivery (dispatch) charges depend on your delivery area and are shown at checkout before you confirm the order. Charges may differ for large or heavy items such as tanks and for live goods that need special packing.

3. Processing and delivery times

Processing: orders are usually prepared and handed to the courier within 1 to 2 working days after the order is confirmed. Orders paid in advance are confirmed once we verify your payment.
Inside Dhaka: usually 1 to 3 working days after dispatch.
Outside Dhaka: usually 3 to 5 working days after dispatch.
These are estimates. Weather, holidays, road conditions and courier delays can add time. Made-to-order and custom items are scheduled with you individually.

4. Payment

You can pay with the methods shown at checkout, such as bKash, Nagad, Rocket, bank transfer and, where available, cash on delivery. Orders containing live items may require full advance payment; if so, checkout tells you before you pay. For advance payments, please upload your payment proof or reference so we can verify your order. For orders containing live items, you can cancel only before payment. After payment the order cannot be cancelled and you must accept the delivery (see Returns & Refunds).

5. Live plants and livestock

To reduce stress on live goods, we may dispatch them only on certain days and pack them for transit. We may contact you to confirm timing. Please be available to receive the parcel, and open it and check your order as soon as it arrives.

6. Tracking and delivery attempts

Once your order is dispatched, we share courier details or a tracking reference with you where available. The courier will call the phone number on your order. If the parcel cannot be delivered because the address or phone is wrong or you cannot be reached, the courier may return it. If the courier reaches you and you do not answer, are not available, or delay or refuse to accept the parcel, any resulting damage or loss (especially for live goods) is at your risk and is not eligible for a refund or replacement. In that case we may ask you to cover the delivery charge to send it again.

7. Damaged or incorrect parcels

Please check your parcel when it arrives. If something is wrong, follow our Returns & Refunds policy and contact us with photos or video as soon as possible.